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Salary: £26,427 to £26,847
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent


At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Resources Admin Officer role:

We have an exciting opportunity for an experienced administrator to join our Resources team. As our Resources Admin Officer, you will play a vital role in providing comprehensive and professional admin support within the Resources team and company wide where required.

You will interact with many of our stakeholders both internal and external and will show our values each day by ensuring a customer focussed service is provided to all.

Key duties and responsibilities of our Resources Admin Officer:

• Provide a high‑quality clerical and typing service, including the preparation of general correspondence, bespoke letters, reports, and other administrative documents. Support effective tenant liaison and coordinate clear internal and external communications to ensure consistent and professional information sharing.
• Attend meetings as required within the Resources Directorate and undertake minutes of those meetings as required.
• Utilise standard letter templates and update these as and when necessary, in liaison with the Senior Administration Officer and the appropriate Officer within the relevant service.
• Respond to and process customer insurance claims, providing relevant tenancy details, property details and repairs history. This also involves the consultation with other services to facilitate resolution.
• Update and maintain the customer profile database and extract information from systems as required.

Please refer to the full Job Description and Employee Specification upon completing your application.

What we’re looking for in our Resources Admin Officer:

• 4 GCSEs (A-C Grade) or equivalent qualification OR relevant office experience
• Demonstrate a positive, flexible approach to team working
• Experience of providing administrative support in busy environment including maintaining accurate records
• Experience of working within customer focused service
• Ability to organise and prioritise own workload with minimum supervision

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Further Information

For an informal discussion about this role, please contact Jade Beaumont, by emailing jadebeaumont@berneslaihomes.co.uk

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.