Skip to main content
Sube tu CV - Deja que las empresas te encuentren

Empleos de Qualifyze GmbH en Barcelona, Barcelona provincia

Clasificar por: -
    • Join Quince as a founding member of our Customer Experience team!
    • As a Customer Experience Specialist and deliver thoughtful, high-quality service across phone,…
    • Ver todo: Empleos de Quince - trabajo en Barcelona - Empleos de Customer Experience Specialist en Barcelona, Barcelona provincia
    • Búsqueda de sueldos: sueldos de Customer Experience Specialist - German en Barcelona, Barcelona provincia
    • Dar soporte administrativo en los procesos de alta de productos.
    • Buscar, recopilar y facilitar documentación técnica solicitada por tiendas, equipos de soporte…
    • Validación de los modos de manejo de un vehículo ( Eco, Normal, Sport o Individual).
    • Recopilación de datos para el lanzamiento de nuevas funciones o años de…
    • In the Lead Qualification Specialist role, you will engage with high-priority inbound leads to cultivate and qualify leads.
    • Bachelor’s Degree is preferred.
    • Support continuous updates of quality management system documentation by interacting with other areas of the company.
    • Implantación y mejora continua del sistema de calidad del Servicio Técnico conforme a todas las normas aplicables a SAT (ISO 13485, ISO 27001, MDR, …) y al…
    • Junior (0-2 years of experience).
    • En Endesa tenemos un firme compromiso con la formación y captación del talento.
  • Ver empleos similares de esta empresa
    • Somos un grupo tecnológico internacional y una empresa familiar tradicional con más de 14,000 empleados en 40 países.
    • You will own the German-speaking (DACH) market for our inbound pipeline.
    • Qualify inbound DACH leads: respond quickly, assess fit against our ideal customer…
    • EKIUM Iberia somos una ingeniería especializada en los sectores químico, farmacéutico, cosmético y alimentación, con más de 40 años de experiencia en el diseño…
    • As our first SDR focused on DACH, you will work directly with the Regional Director to shape the market approach, identify high potential accounts and create…
    • We are looking for a Quality Trainee to join us and manage all quality-related activities within the assigned projects during the design and development phase,…
    • As a Principal Business Development Representative you will be responsible for identifying new business opportunities, generating leads, and qualifying…
    • As an Analytics Engineer, you will be at the forefront of scaling our analytics capabilities through robust data modeling, metric consistency, and AI-powered…
    • Supporting the design and deployment of IT QA initiatives aimed at increasing quality awareness across the IT organization.

Job Post Details

Customer Experience Specialist - German - job post

Quince
Barcelona, Barcelona provincia
Crea una cuenta de Indeed antes de continuar a la página web de la empresa

Ubicación

Barcelona, Barcelona provincia

Descripción completa del empleo

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

  • Customer First: We prioritize customer satisfaction in every decision.

  • High Quality: True quality means premium materials and rigorous production standards you can feel good about.

  • Essential Design: We focus on timeless, functional essentials instead of chasing trends.

  • Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

  • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Bilingual Customer Experience Specialist

Join Quince as a founding member of our Customer Experience team! As a Customer Experience Specialist and deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.

This is a hybrid position based in Barcelona, Spain with the ability to work in-office as business needs require.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced premium e-commerce-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • €14.50 hourly / €35,852.00 (Annual) with tenure-based increases every 6 months until 2 years.
  • Up to Monthly Target Bonus: €600.00 monthly performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours

Qualifications

Required:

  • Bilingual in German and English, with the ability to service customers both verbally and written.
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Deja que las empresas te encuentrenSube tu CV