Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, the Help Waiter/Waitress is responsible for supporting the outlet team in carrying out all operational tasks and functions under the supervision of managers and supervisors. You will assist in the efficient service of food and beverages, ensure the smooth running of operations, and contribute to creating a welcoming and memorable experience for every guest.

As Help Waiter/Waitress, you will be responsible for the following duties:

Understand the outlet concept and food and beverage offerings, and assist in explaining them to guests when required.

Support the preparation and maintenance of the mise en place for each shift, including cleaning, polishing, and organizing equipment to ensure efficient service.

Deliver friendly, courteous, and efficient service, responding promptly to guests’ needs and requests.

Assist with up-selling services and products to enhance the guest experience and contribute to revenue generation.

Ensure that food and beverages are served in accordance with hotel and Food & Beverage standards.

Handle and maintain outlet equipment, utensils, and stock appropriately, carrying out any additional assigned duties as required.

Support the collection, organization, and replenishment of stock items, including linen, beverages, and other supplies.

Communicate guests’ preferences, allergies, or special requests to management and the kitchen team to ensure a personalized and safe service experience.

As Help Waiter/Waitress, we expect from you:

Experience and education

Previous experience in food and beverage service roles is preferred, although not essential.

Experience in luxury environments or within high-standard hospitality settings will be considered an advantage.

Knowledge of restaurant operations and service protocols is desirable.

Technical Skills

Communicate clearly and courteously with team members to ensure smooth operations.

Be attentive to guests’ needs by observing their body language and responding appropriately.

Maintain a friendly, approachable, and professional attitude at all times.

Deliver efficient and accurate service in line with outlet standards.

Comply with all basic health, hygiene, and safety regulations related to food and beverage service.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?