Medical Services Specialist with Swedish and Finnish (and English) languages - Remoto
teletrabajo - agente telefónico - atención al cliente
Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services.
What we offer you:
- 23 days paid holiday per annum.
- EUR 1,50 a day WFH allowance.
- 100% WFH/ Remote.
- Medical Insurance scheme.
- The technical hardware equipment is provided by us.
- Referral program that will allow you to earn extra bonusses.
- Access to a global learning platform for personal and professional development.
- Permanent contract.
Responsibilities:
- Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses.
- Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
- Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
- Comply with all industry regulations including adverse event and product quality processes.
- Maintain up-to-date knowledge of product, medical, disease and industry information.
- Interact with team members to manage a broad number of products, medical and business issues and share best practices.
Qualifications:
- Bilingual capability (Swedish and Finnish C1/C2 + English B2+). Ability to converse to a high standard (both verbally and in writing).
- Previous experience in a call center environment preferred.
- Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred.
- Demonstrated competency using information technology, PCs and databases.
Education:
- School finisher + 3 years of training (university, apprenticeship, vocational training) or 2+ years into life science degree;
- 3 years of training in life science preferred.
- Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination or assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine is a big plus
And did you know this about Conduent?
- This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
- Our employees choose to build their careers at Conduent:
- More than 25% of our associates have been with us for 5 years or more.
- Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
- Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.
Conduent is strongly committed to support employing people with disabilities and being in possession of a certificate of disability will be highly valued when applying for this role.
Join Conduent and apply now!
Medical Services Specialist with Swedish and Finnish - remoto
teletrabajo - agente telefónico - atención al cliente
Job Types: Full-time, Part-time
Work Location: Remote
