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JOB TITLE:

Receptionist + Sales Representative

WORK RESPONSIBILITIES:

• Greet customers, walk them and greet them to their designated barber.
• Advise assigned barber about customer’s arrival and update them about the services they want.
• Confirm appointments of customers via telephone.
• Process cash and credit card transactions.
• Ensure sales are inputted correctly into the POS
• Prepare and offer drinks & converse with customers who are sitting in the waiting area of our salon.
• Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
• Notify customers about new offers and services of the salon on a timely basis.
• Provide cross-sell services through brochures and gift vouchers whenever applicable.
• Interview clients to obtain information to assess to suitability of treatments.
• Advise clients skin care and recommend appropriate home care regimens and treatments.
• Keep the reception area, bathroom and main salon clean.
• Maintain reception presentable at all times including dusting product shelf when needed/
• Ensure kitchen is clean at all times & organise weekly groceries.
• Ensure all barbers have towels in their station.
• Help barbers clean between services to prepare for next client.
• Help barbers prepare hot & cold towels.
• Update stock & inventory when needed.
• Prepare order lists & inform manager of orders needed.
• Help take pictures/videos for social media when needed.
• Inform manager when brochures & salon business cards need to be ordered.
• Be willing to collaborate in small errands when needed for business operation. eg. Heading to the shop to purchase a missing item if needed urgently.

WORK REQUIREMENTS:

• Languages: English + Spanish (additional languages are a bonus)
• Basic computer skills
• Exceptional communication skills
• Exceptional sales skills
• Excellent record-keeping skills
• Ability to handle monetary transactions
• Good customer service and organization skills
• Ability to work under pressure
• Ability to maintain customer confidentiality
• Ability to work in a team is a MUST

WORK HOURS:

LOW SEASON (January - May + November)
Monday - Friday 10:00 - 18:00
*45 mins lunch break included*

HIGH SEASON (June - October + December)
Monday - Friday 10:00 - 18:00
*45 mins lunch break included*

FESTIVOS/HOLIDAYS
10:00 - 17:00
*30 mins lunch break included*
You will work every other holiday, alternating holidays with the afternoon shift recepcionist.

The shop is closed only on the following holidays:

- New Years Day (1st of January)

- Labor Day (1st of May)

- Christmas Day (25th of December)

WORK OFFER:

• Base Salary: 1300€
• Commission: 15% of any product sold
• Contract: Full-time contract with social security (after trial)
• Vacations: 1 month paid vacation
• Paul Mitchell + Beauty Lab seminars paid for by the company
• Promotion potential in the long-term as you become an integral part of our team and demonstrate exceptional performance and dedication
• Monthly 20€ bonus for gym membership
• Bimonthly team-building activities
• Vibrant company culture
• 20% discount on all retail products

Job Type: Full-time

Pay: From 1,300.00€ per month

Language:

• English (Required)

Work Location: In person