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We are hiring! Spa Receptionist Manager

Reports to: Spa Manager

Responsible for: Developing an excellent service to clients/ guests

The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.

- Minimum of 1 year of experience as a: Front Desk personnel

Customer Service representative with proven sales

Hotel environment or Spa

- Languages: English: Professional Level / Spanish: Professional Level

Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:

Must be detail-oriented and have ability to multi-task

Ability to be efficient and productive in a luxury, fast-paced environment

Must have enthusiasm and possess excellent customer service skills

Must possess basic math skills

Ensure that the reception desk is always manned

Enjoy working with people and possess a friendly and outgoing personality

Excellent communication, listening and computer skills

Must be a team player

Must have weekend availability

Key tasks as follows:

Guest/Operation

Be on time for shift and maintain consistent, regular attendance record

Properly open and close spa each day according to Standard Operating Procedures

Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance

Accurately book, change and cancel spa appointments

Acknowledge and greet everyone who enters and leaves the spa

Handle room reservations including room upsell and packages, in conjunction with reservations department

Ensure that the check-in, check-out and payment process is handled in accordance with company policy

Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation

Utilize spa computers with skill and proficiency; document guest information in electronic record as directed

Familiarity with Spa Booking Software

Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently

Maintain complete confidentiality in all guest matters in accordance with company policy

Must be able to work without constant direct supervision and remain at assigned post for extended periods of time

Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Maintain a clean; safe, fully stocked and well organized work area

People & Development

Ensure adequate stock of supplies and equipment; inform management when stock is low

Develop a culture of excellence within the team

Regularly attend, participate in and support training and staff meetings for the spa

Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing

Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests

Ability to perform the duties of the Retail Consultant as needed

Handle guests’ questions and concerns promptly, professionally and courteously

Other

This Job Description serves as a guide and may be changed in the light of changing business needs

We are offering:

- Long term contract

- Full time. 8 hours working (without split shift). Two days off/week

- Incentives (according to sales level and achievement of objectives)

- High emotional salary. Good working environment

- Benefits from relationships with third parties

- Training and professional development plan

Tipo de puesto: Jornada completa

Sueldo: 1.800,00€-2.000,00€ al mes

Beneficios:

• Ayuda al desarrollo profesional
• Comidas en la empresa
• Flexibilidad horaria
• Formación en certificaciones profesionales

Horario:

• Disponibilidad fin de semana

Retribución complementaria:

• Bonus por objetivos
• Horas extras
• Propinas

Preguntas para la solicitud:

• ¿Dispones de vivienda en Marbella?

Experiencia:

• Atencion al cliente: 2 años (Obligatorio)
• Recepción Spa: 2 años (Obligatorio)

Idioma:

• Inglés (Obligatorio)
• Español (Obligatorio)

Licencia/Certificación:

• Spa? (Obligatorio)

Ubicación del trabajo: Empleo presencial

Fecha límite para enviar la solicitud: 22/09/2024