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Customer Success Manager - Billingual English/German speaker

Uberall
4.2 de 5 estrellas
Teletrabajo

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Tipo de empleo

  • Jornada completa

Descripción completa del empleo

Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

The Past, Present & Future

The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.

The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.

The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.

You and us

We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values:

\uD83C\uDF35 GROW TOGETHER
  • DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
\uD83D\uDE80 BE CUSTOMER OBSESSED

So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.

As a Customer Success Manager managing a pool of clients, you will be the key relationship owner for a diverse portfolio of strategic accounts across EMEA markets. Your primary responsibility will be to ensure that your customers are maximizing the value they receive from Uberall’s products and services.

You will act as a trusted advisor and consultant, guiding customers to achieve their business objectives through effective use of our solutions. Success in this role requires a blend of strategic thinking, strong communication skills, and a passion for customer success.

You will thrive in this role if you are highly organized, outcome-driven, and have a natural ability to build long-term, trusted relationships with your customers. You will also possess the analytical skills to measure success and identify areas for optimization, alongside the ability to advocate for your customers internally to ensure their needs are met.

Your responsibilities:

  • Manage a high-volume portfolio of smaller clients, acting as their main point of contact.
  • Develop a scalable strategy to maintain strong relationships with each client in your pool.
  • Proactively monitor client health metrics and address issues to minimize churn.
  • Conduct regular check-ins (via email, calls, or virtual meetings) to provide guidance and support.
  • Identify opportunities for upselling or cross-selling additional products/services.
  • Streamline the onboarding process to quickly deliver value for new clients.
  • Serve as a liaison between clients and internal teams to resolve issues efficiently.
  • Utilize CRM and data analytics tools to track client interactions, satisfaction, and outcomes.


Your profile:

  • 2+ years of experience in Customer Success, Account Management, or a similar client-facing, consultative role, ideally within SaaS or digital marketing.
  • Native German speaker, excellent written and spoken English skills (further languages are a plus - E.g French, Spanish or Portuguese)
  • Excellent communication and interpersonal skills, with a proven ability to build and nurture long-term customer relationships.
  • Highly organized, with the ability to manage a large portfolio and prioritize strategic accounts effectively.
  • Analytical mindset with the ability to translate data into actionable insights, and a consultative approach to drive customer success.


Job requirements:

  • Experience in customer success, account management, or a similar client-facing role.
  • Ability to manage multiple clients efficiently without sacrificing attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM systems and a data-driven approach to client management.
  • Strong problem-solving skills and a customer-centric mindset.
  • Experience working with small businesses is a plus.
What we offer:

\uD83D\uDC9C A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.

\uD83D\uDE01 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.

\uD83E\uDD38\uD83C\uDFFD‍ ️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.

\uD83D\uDCB8 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.

  • Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.

\uD83E\uDDD8 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

  • ️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.

\uD83C\uDF35 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.

\uD83D\uDDA5 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.

Remember our "Grow Together" value from the beginning of the ad?

We mean it.

\uD83C\uDF35\uD83C\uDFD4✊\uD83D\uDE80

Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.

In the meantime, let our "Uberall" social account give you some real-life impressions.

\uD83D\uDC65 Diversity, Equity, Inclusion & Belonging:

At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.

Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.
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