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Job Post Details

Teleperformance Spain logo

Fashion Customer Service Representative (German) - Barcelona - job post

Teleperformance Spain
3.6 de 5 estrellas
08038 Barcelona, Barcelona provincia
Respondió más del 75% de las solicitudes en los últimos 30 días; normalmente, en el transcurso de 1 día.

Detalles del empleo

Tipo de empleo

  • Contrato temporal

Ubicación

08038 Barcelona, Barcelona provincia

Beneficios
Obtenidos de la descripción completa del empleo

    Descripción completa del empleo

    Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
    At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
    Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
    Responsibilities

    • Receive incoming telephone calls from new and existing customers
    • Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
    • Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

    Requirements:
    Key Competencies

    • Data accuracy
    • Attention to detail
    • Ability to gain immediate credibility and trust
    • Exceptional communication skills
    • PC and system literate

    Candidate Profile

    • Confident and enthusiastic.
    • The ability to work well as part of a team as well as independently
    • C2 level of German
    • Fluency in English
    • First class written, verbal and interpersonal skills
    • Numerate and articulate
    • Well organized, reliable and thorough

    Benefits:
    What we offer

    • 38,5 hours/week, from Monday to Friday, from 9.00 to 18.00
    • Salary: 17.769€ gross/year
    • Temporary contract
    • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
    • Individual career paths to grow within the project
    • We are one of the world's largest provider of contact center services
    • Engage in an excellent work environment and team building activities.
    • Dynamic and international environment

    Work Location: In person

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