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Customer Care Representative - job post
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Job Title: Customer Care Representative
Location: Barcelona, Spain
About Us:
We are an innovative and fast-growing international company, dedicated to delivering exceptional customer experiences. As we continue to expand, we are looking for a Customer Care Representative to join our team in Barcelona. You will play a crucial role in providing top-tier service to our French-speaking customers, ensuring their inquiries are resolved promptly and professionally.
Role Overview:
As a Customer Care Representative, you will be the first point of contact for our French-speaking customers. You will be responsible for handling inquiries, complaints, and product or service-related questions, ensuring that each customer receives timely and effective solutions. This role requires excellent communication skills, the ability to work in a fast-paced environment, and a customer-first approach. You will work closely with other departments to ensure a seamless experience for our customers, building trust and loyalty along the way.
Key Responsibilities:
- Resolve Customer Issues Across Channels: Handle customer inquiries and complaints through email and online chat in both French and English, focusing on resolving issues efficiently and escalating to the appropriate team when necessary.
- Assess and Address Customer Needs: Accurately identify and assess customer needs to ensure satisfaction, providing tailored and relevant solutions for each individual case.
- Deliver Personalized Assistance: Establish meaningful, interactive connections with customers by personalizing responses, demonstrating empathy, and addressing their unique situations.
- Provide Accurate and Comprehensive Information: Utilize the right tools and methods to deliver precise and thorough information, ensuring customers are informed and empowered.
- Contribute to Team Goals and Metrics: Work collaboratively to meet both individual and team goals, prioritizing timely issue resolution over call handling quotas.
- Ensure Consistent Quality and Adherence: Follow established procedures, guidelines, and policies to maintain high-quality service and a consistent customer experience.
- Exceed Customer Expectations: Go the extra mile to engage and delight customers, proactively addressing their needs and delivering an exceptional customer care experience.
Qualifications:
- Proven experience in customer support or a similar role, with a strong focus on service excellence.
- Bilingual: Proficient in French and English (essential).
- Strong communication skills, with the ability to handle written inquiries effectively.
- Familiarity with CRM systems and customer support practices is a plus.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Customer-oriented with the ability to adapt and respond to different customer personalities.
- Willingness to work on rotating shifts (8-hour shifts, 5 times a week).
What We Offer:
- Competitive salary and benefits package.
- Performance-based bonus structure.
- Opportunity to work in an international, innovative, and fast-growing company.
- Collaborative and dynamic work environment.
- Career growth and development opportunities.
- Relocation package to help make your move smooth and stress-free (if applicable).
- Access to a vibrant coworking space in Barcelona, featuring modern offices, shared areas, pools, a gym, a restaurant, a bar, a laundromat, meeting rooms, and regular events.
If you’re passionate about delivering excellent customer service and thrive in a fast-paced, customer-focused role, we’d love to hear from you!
* Only CV's in English will be considered
Job Type: Full-time
Work Location: In person