Skip to main content
Sube tu CV - Deja que las empresas te encuentren

Resultados de la búsqueda

Clasificar por: -
+100 empleos

Job Post Details

Customer Service Representative - job post

Vantage Specialty Chemicals
3.3 de 5 estrellas
Barcelona, Barcelona provincia
Crea una cuenta de Indeed antes de continuar a la página web de la empresa

Detalles del empleo

Tipo de empleo

  • Jornada completa

Ubicación

Barcelona, Barcelona provincia

Descripción completa del empleo

Position Summary
The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.
Essential Duties and Responsibilities
List the key responsibilities for this role.
  • Promptly enter purchase orders to meet or exceed the agreed to service levels.
  • Partner with Customer Care Leads to guarantee Achievement of service level agreements.
  • Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.
  • Identify gaps in customer care processes and partner with customer experience team to resolve.
  • Ensure actions align with AAT strategy.
  • Escalate issues as they arise in a timely matter to ensure agility and responsiveness.
Education & Experience:
Education:
  • Bachelor’s degree required.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and successfully handle multiple priorities. Conversational English level
Experience
  • 2 years’ experience in Customer Service/Care roles.
  • Strong critical thinking skills, understanding when escalation is necessary.
  • Strong problem-solving and analytical reasoning skills.
  • Leader in promoting and engaging work environment.
  • Utilizes data (KPIs) to drive business results.
  • Experience working with international teams.
Equal Employment Opportunity
Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.
About Vantage
Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.
Deja que las empresas te encuentrenSube tu CV