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Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the EMEA Scientific Applications Support located in Leuven, Belgium, and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things

In this role, you will have the opportunity to:

• Communicate with and support customers to provide pre- and post-sales technical support for a growing genomics focused product offering.
• Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.
• Answer all customer inquiries received by phone, email and chat.
• Support other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.
• Handle the intake and completion of custom design requests.

The essential requirements of the job include:

• Bachelor’s degree in Biology, Chemistry, or related science field required
• At least 3 years of experience with genomics applications in an industry or academic research laboratory environment, or in the life science industry, or relevant experience, required.
• Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
• Excellent communications skills required.

It would be a plus if you also possess previous experience in:

• M.S or Ph.D. in a relevant scientific discipline (biology, biochemistry, molecular biology) is preferred
• 5+ years of experience with genomics applications in an industry or academic research laboratory environment, preferred

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.