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Customer Service Advisor - job post

Awaze Vacation Rentals
2.8 de 5 estrellas
29006 Málaga, Málaga provincia
1.460 € al mes
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Detalles del empleo

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Salario

  • 1.460 € al mes

Tipo de empleo

  • Permanent

Ubicación

29006 Málaga, Málaga provincia

Descripción completa del empleo

Do you have a passion for good customer service? We are expanding our team in Malaga and are currently looking for Customer Care Assistant for our booking service. We are looking for advisors to support digital customer care team, but most important is that you’re comfortable communicating and writing in English as our coorporate language, so if you love bringing a great customer service, we would like to hear from you.

About Awaze

We’re home to some of the world’s most trusted travel brands, including NOVASOL, cottages.com, and Hoseasons (to name just a few!). Together, these brands make us the largest managed vacation rental business in the world. We’re proud to have over 100,000 properties in our portfolio, in 25 countries across Europe, giving our guests the choice of a fantastic range of properties and taking over 1.5 million bookings each year.

Your tasks

Our customers are at the heart of everything we do. It is our passion to offer all our guests a first-class experience. As a Customer Care Assistant, you will help our customers find the perfect holiday and ensure that incoming enquiries are converted into confirmed bookings, both on the phone and by email. Enquiries range from questions about new or existing bookings to relocation when a property is no longer available or ordering additional services. Flexibility is key, because no two days are the same.

You'll receive the training you need to handle customer concerns, complaints and help with payment arrangements as part of your guest services. It's important that you can work independently while valuing teamwork and always bringing a smile to both our customers and colleagues.

We work in a part paced environment with great development opportunities, so to cussed in this role it is valued that you can handle pressure and swift changes in a fast moving business.

What else do you need to know?

We believe in equal opportunities and want to build a team that represents our community because we know that embracing differences enhances our entrepreneurial skills and makes for an enjoyable workplace. We pride ourselves on having a diverse culture where our employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

Join the team in central Malaga, a team who enjoys spending time together and not to forget, our great discount detail on vacation rentals.

Job Types: Full-time, Permanent

Pay: 1,460.00€ per month

Work Location: In person

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