Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Account Manager is responsible for managing relationships with key preferred Partners in the 4 Verticals (H&R, Cruise, D&E and Alliances). Responsibilities include the achievement of annual company and department sales targets for their assigned portfolio of accounts, growing and deepening relationships and increasing Preferred Partner visibility within the Virtuoso Network.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Achieve Key Performance Indicators (KPIs) including (but not limited to): Revenue Performance goals in marketing sales and event attendance sales.
- Create and maintain robust Partner Briefs for each global and regional account in conjunction with Global Partner Briefs. These will be housed on the CRM platform. These partner briefs will contain strategic S.M.A.R.T objectives in tandem with the Global Strategy.
- Enter Sales Activities in CRM for global visibility (notes, emails, meetings, calls, tasks).
- Implement, with partners, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s.
- Work within the assigned budget to achieve strategic objectives.
- Collaborative and strategic business planning with partners to develop growth and profitability plans that introduce increased sales of Virtuoso products, services and events, tailored to fit the partner's goals.
- Educate, advocate for, and train partners on relevant Virtuoso products, services and events to increase engagement and preferred partner penetration and sales.
- Maintain and monitor the health of the existing partner portfolio, flag any and all concerns to Directors in a timely manner.
- Manage and grow strong partner relationships, focusing on achieving shared strategic goals with both global and regional preferred partners.
- Increase travel partner sales and engagement. Engage partners who may currently not be engaged with Virtuoso (regular analysis of Tableau reports).
- Represent Virtuoso at industry trade shows, conferences & meetings as required.
- Assist in Event Management; registrations, waitlists and partner priorities.
Educational and Skills Requirements:
- Bachelor’s degree in Business, Marketing or related field preferred.
- 2-4+ years’ experience
- Demonstrated ability to contribute to a highly successful team performance
- Awareness of current business trends
- Ability to collect and analyze information, problem solve, and make decision
- Agility and drive to inspire a win-win-win environment and deliverables
- Proficient in Microsoft Office Suite
- Project management skills
- Excellent communications and presentation skills
- Results orientated with a focus on commercial delivery
- Strong quality service attitude and approach
- Self-motivated and energetic
- Champion of company goals and objectives
- Marketplace Awareness – Current business trend knowledge
- Intermediate Analytical Skills– Ability to collect and analyze information, problem solve, and make decisions
- Collaboration – Strong skills in inspiring the win-win-win
- Self-Starter - Ability to work independently
- Languages requirements: Bi-lingual (English & French), German optional
Travel Requirements:
- Travel is required approximately 20% - 35% of the time.
- Travel will be entirely in region.
Type/Nature of Contacts:
- External: Meetings with Preferred Partners.
- Internal: Daily contact with Virtuoso staff.
