My typical day at work would involve taking an average amount of 60 calls a day, answering customer queries and providing effective action on each account to come to a satisfactory solution. I learned how to work under pressure and meet call handling targets, as well as personalising each call to provide a unique, customer friendly service.
Although Santander takes plenty of opportunities to expand its work culture, it is difficult to participate in them due to the high volume of calls and workload on a daily basis.
Most enjoyable part of the job is team engagement in meetings, as well as having friendly conversations with customers.
¿Te ha sido de ayuda esta valoración?